A Virtue Indeed

After approximately 3 minutes explaining my situation on the phone to PosMalaysia (PM)...

Me: I'm very sure it's in Malaysia, you see, because the other packages which were sent on the same day have arrived, and even one which was sent on a later day has arrived but—
PM: I'm sorry Mr. Joshua but it was sent via ordinary mail so we cannot trace the package without a tracking code.
Me: Ok, the address for the packages is Jalan Yap Kwan Seng at—
PM: We cannot track the package with an address Mr. Joshua.
Me: Yes, yes, I understand that, but can you tell me which post office or centre I should go to to check if package is there?
PM: No, the post office also wouldn't know where the package is.
Me: You mean I can't even go there to check?
PM: Yes.
Me: So you're telling me there's nothing I can do but sit and wait and hope for the best?
PM: Yes.
Me: What if the package never arrives?
PM: You'll have to inform the seller, who will put in a lost package report, and they'll refund you.
Me: Do you know what a FACEPALM is?*

*I wish I said this instead of "Erm, well, ok then, thank you, good bye."

[Ed 30/6: I received the package today! Yay! But gosh, it took a month when it was supposed to take 7-10 days.]